Terms & Conditions

Customer

The natural or legal person that creates an account or places an order. Where the Customer is a company, partnership, or other legal entity, the individual creating the account warrants that they are authorised to bind that entity.

Consumer

A Customer who is a natural person acting wholly or mainly outside their trade, business, craft or profession (Art. 3 Real Decreto Legislativo 1/2007 transposing Directive 2011/83/EU).

Business Customer

A Customer that is not a Consumer.

Organisation

The billing entity associated with the Customer's account: name, tax ID, registered address, and country.

Content

Any photograph, image, text, logo, brief, audio, or other material the Customer uploads or supplies to the Service (“Customer Content”) and any video, image, audio, or other material the Service generates from Customer Content (“Output”).

AI Models

Third-party artificial-intelligence models used by the Service to analyse Customer Content, generate motion video, write narration scripts, and synthesise voice recordings.

The Service converts a real-estate listing's still photographs into a finished promotional video by means of AI-assisted image-to-video generation, AI-generated narration, and AI-generated text-to-speech, combined with licensed background music and the Customer's logo.

A typical order produces one horizontal 16:9 MP4 video at approximately 1080p, optionally with a synthetic voice-over in one of the languages we offer. Customers may order additional language versions and a short vertical 9:16 cut as post-delivery add-ons.

The Service is provided “as a service” over the public internet. Nothing is installed on the Customer's devices.

The Service is intended primarily for use by professionals in real-estate marketing (Business Customers). We do not restrict access by Consumers.

By placing an order, you state whether you are acting as a Business Customer or as a Consumer. Where the law grants mandatory protections to Consumers under Spanish or EU law, those protections apply regardless of any clause to the contrary in these Terms.

You may create an account via the signup flow at app.immovideo.es. To place a paid order you must complete Organisation registration: legal name, tax ID, registered address, and country.

You are responsible for all activity that occurs under your account. Keep your credentials confidential and notify us at hello@immovideo.es immediately of any unauthorised use.

Current prices are displayed at immovideo.es/#pricing. Prices are quoted in Euro (EUR) and include 21% Spanish IVA as required by Art. 60 Real Decreto Legislativo 1/2007.

We zero-rate two cases:

• EU reverse-charge: Business Customers established in an EU member state other than Spain, who supply us with a VAT identification number that we verify via the EU VIES service. The Customer self-accounts for VAT in their home member state under Article 196 of Directive 2006/112/EC.
• Export of services: Customers established outside the European Union pay the net amount only.

Payment is taken at the time of order via Stripe Payments Europe, Limited. Saved-card details may be used to charge post-delivery add-ons (extra-language versions, vertical cuts) without a redirect; the Customer can revoke this by contacting us.

Pay-per-video. No subscription. No commitment. The Customer is invoiced per order; an electronic invoice is emailed within seven (7) days of payment.

If the Customer is not satisfied with a delivered video, they may flag it via the thumbs-down feedback control on the video detail page within seven (7) days of delivery. We will, at our discretion, either fix the specific issues raised or re-render the video at no additional charge. This is the Customer's sole and exclusive remedy for dissatisfaction with a delivered video and is in addition to any non-excludable Consumer rights under Spanish or EU law.

The guarantee covers one re-render per order and applies only to the base video. Post-delivery add-ons (extra language, reels) are warranted only against material defects in the add-on itself, not against re-evaluations of the underlying base video.

You retain all ownership of the photos and other materials you upload (“Customer Content”).

You grant Netvista a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, modify, analyse, transform, and process Customer Content for the sole purpose of providing the Service to you, including generating Output, storing Customer Content for the retention periods set out in our Privacy Policy, and improving the reliability of our pipeline (e.g. debugging a failed render). The licence terminates when we delete the Customer Content under those retention rules or when you delete your account.

You warrant that, for each photograph or other Customer Content you upload, you hold all rights, licences, and consents necessary to authorise its use as contemplated by these Terms, including (where applicable) copyright clearance from the photographer or rights-holder, consent from any identifiable persons depicted, and the right to remove watermarks if you opt into our watermark-removal feature.

You indemnify Netvista against any third-party claim arising out of or related to a breach of the warranty in the previous paragraph, including intellectual-property infringement, personality-rights claims, and data-protection complaints by depicted persons.

Watermark-removal add-on. When you order the watermark-removal upsell, you specifically warrant that you have the right to remove the watermark in question (e.g. you are the listing agent who first uploaded the photo to the portal, or the photographer who licensed it to the portal). Watermark-removal does not transfer any rights to the underlying photograph; it removes a visible logo only.

On full payment of the price for an order, Netvista grants the Customer a perpetual, worldwide, non-exclusive licence to use the Output for the marketing of the specific real- estate listing depicted, including on the Customer's website, on third-party listing portals, on social-media channels, in email campaigns, on YouTube, and on offline channels such as digital signage and in-office screens.

The Customer does not acquire ownership of the underlying AI prompts, model orchestration, cinematic-grade preset, or any other component of Netvista's pipeline; those remain Netvista's exclusive property.

The licensed background music within the Output is sublicensed for the same listing-promotion use case but only as embedded within the Output. The Customer does not acquire the right to extract, remix, or distribute the music as a standalone audio file.

The Customer's logo overlay remains the Customer's property; Netvista's licence to that logo is limited to compositing it on the Customer's own Outputs.

The Service uses third-party AI Models. The Customer acknowledges and accepts the following:

• Not unique. Two Customers uploading identical or similar Customer Content may receive substantively similar Output. The Customer does not receive any exclusivity right in the Output.
• Hallucinations and artefacts.AI Models can produce visual elements (windows, rooms, sky conditions, architectural features, signage) that do not exist in the source photographs. Netvista applies prompt-engineering and post-processing controls to minimise this but cannot guarantee a zero-hallucination output. The 100% Satisfaction Guarantee in Section 6 is the Customer's remedy.
• Third-party IP risk in generated frames. AI Models can occasionally produce content resembling protected works. Use of the Output is at the Customer's risk; Netvista does not warrant non-infringement of the AI-generated frames.
• Synthetic voices. The voice-over voices are synthetic and do not represent any natural person. The Customer must not use the Output to falsely attribute statements to identifiable individuals.
• Narration text.The Service writes the narration script from the property facts the Customer supplies. Netvista does not fact-check the supplied facts or the resulting narration. Any factual, promotional, or regulatory claim in the narration (for example regarding surface area, energy rating, or condition) is the Customer's responsibility, including compliance with Spanish real-estate advertising rules.
• Provider changes. Underlying AI Model providers may change models, model versions, or quality characteristics at any time. Netvista does not warrant that re-rendering the same input months later will produce identical Output.
• AI transparency. Netvista will comply with applicable AI-content transparency rules under EU Regulation 2024/1689 (Artificial Intelligence Act) as they come into force, including any obligation to mark synthetic media as AI-generated.

The Customer must not, and must not permit any third party to:

• upload Customer Content that the Customer does not have the right to upload, or that depicts identifiable persons without their consent;
• upload illegal content, content that incites hatred or violence, sexually explicit content, or content depicting minors in any context other than ordinary residential real-estate photography;
• use the Service to produce videos for properties the Customer is not authorised to market;
• use the Output to make false, misleading, or deceptive claims about a property;
• attempt to reverse-engineer, scrape, or otherwise extract the Service's prompts, model orchestration, or pipeline internals;
• interfere with the Service's availability or attempt to circumvent rate limits, authentication, or billing.

We may suspend or terminate accounts that violate this section, with or without notice depending on the severity.

We aim to keep the Service operational on a best-efforts basis. We do not commit to a specific uptime percentage. The Service depends on third-party AI Model providers, payment processors, and infrastructure providers; their availability is outside our direct control.

We may temporarily suspend the Service for maintenance, updates, or to address security or operational issues.

Render times are estimates: a typical order completes in twenty (20) to thirty (30) minutes from payment. We do not guarantee any specific render time.

These Terms apply for as long as the Customer has an active account or unfulfilled orders.

The Customer may close their account at any time via the self-serve deletion control at /app/settings. Account deletion anonymises the Customer's personal data and deletes Customer Content and Output from our servers, subject to the invoice-retention obligations explained in Section 17.

We may terminate the Customer's account on written notice if the Customer materially breaches these Terms, fails to pay due amounts, or uses the Service in a way that materially harms us, our other customers, or our service providers.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example, liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any mandatory non-excludable Consumer protections).

Subject to the previous paragraph, Netvista's total aggregate liability arising out of or related to these Terms or the Service in any twelve-month period is limited to the greater of (a) the amounts paid by the Customer to Netvista in that period, or (b) one hundred euros (€100).

Netvista is not liable for indirect or consequential losses, including loss of profit, loss of business opportunity, loss of customers, loss of property listings, loss of commissions, loss of data (other than as required by mandatory law), or reputational harm, even if we were advised of the possibility of such losses.

This Section 14 applies to Consumer Customers only.

The Service supplies digital content not on a tangible medium. Under Article 103(m) Real Decreto Legislativo 1/2007, the right of withdrawal does not apply to such content where performance has begun with the Consumer's prior express consent and acknowledgement that the right is lost.

By placing an order, you (a) expressly request that we begin performance immediately, (b) acknowledge that you will lose your fourteen-day right of withdrawal once performance has begun, and (c) confirm your express consent to the immediate provision of the Service. Where you have not consented to immediate performance, the standard fourteen-day withdrawal right applies and is exercised by a clear declaration sent to hello@immovideo.es.

Neither party is liable for failure or delay in performing its obligations to the extent the failure or delay arises from circumstances beyond that party's reasonable control, including acts of God, war, civil disturbance, national or regional emergencies, labour disputes, internet or telecommunications outages, third-party AI Model provider outages, payment processor outages, and the actions of governmental authorities.

We may amend these Terms from time to time. The current version is always available at immovideo.es/legal/terms. Material changes will be notified by email to the Customer's account email at least thirty (30) days before they take effect; if the Customer does not agree to the changes, the Customer may close their account before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

Personal data collected through the Service is handled in accordance with our Privacy Policy, which forms part of these Terms. Invoice records are retained for the period required by Spanish tax law (Real Decreto 596/2016) — currently four (4) years.

These Terms are governed by the law of Spain. Any dispute arising out of or related to these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Alicante, Spain — except that, where the Customer is a Consumer, the Customer may also bring proceedings in the courts of the Consumer's place of residence and shall benefit from any mandatory protection of the laws of that place.

These Terms are published in English. A Spanish translation may be made available on request. In case of any inconsistency between language versions, the version specified by Spanish law as binding for the relevant jurisdiction shall prevail.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions continue in full force.

Entire agreement. These Terms, together with the Privacy Policy and any order you place, constitute the entire agreement between you and Netvista regarding the Service and supersede any prior or contemporaneous understandings.

Assignment. You may not assign these Terms or your account without our prior written consent. We may assign these Terms in connection with a corporate reorganisation, merger, or sale of all or substantially all of our assets.

Notices. Notices to Netvista must be sent to hello@immovideo.es. Notices to the Customer are sent to the email address on the Customer's account.

Questions about these Terms can be sent to hello@immovideo.es.